Manuscriptum — Terms of Use and Privacy Policy

manuscriptum.ai

Section 1 — Identity of the Service Provider

1.1. Identity and contact details of the Provider. The complete identification details of the provider of the Manuscriptum service (hereinafter, the "Provider" or "Service Provider") — name, operating office, Italian VAT registration number, email address and other information required by applicable regulation — are set out in Section 12 (Provider identification and contact details) of this Document, to which full reference is made. Section 12 forms an integral part of the Document.

1.2. The Provider provides the Manuscriptum service at manuscriptum.ai and its subdomains. All legal, administrative, contractual communications, and those relating to the processing of personal data, are conducted through the email address indicated in Section 12 of this Document, except where mandatory rules provide otherwise.

1.3. The Provider has not appointed a Data Protection Officer (DPO), as the conditions set out in art. 37 of Regulation (EU) 2016/679 ("GDPR") are not met. Users may direct any query relating to the processing of personal data to the Provider at the contacts indicated in Section 12, or through the dedicated form available at manuscriptum.ai/contact.

1.4. For the purposes of personal data processing covered by this Document, the Provider acts as data controller within the meaning of art. 4, par. 1, point 7 of the GDPR.

Section 2 — The Manuscriptum Service

2.1. Subject matter of the Service. Manuscriptum is an automated editorial advisory service provided for the benefit of authors, based on artificial intelligence systems. The Service analyses the writing quality, argumentative robustness and structural soundness of a Manuscript and produces a structured evaluation report consisting of two deliverables: an Executive Summary and a detailed Review Report (collectively, the "Report").

2.2. Method of performance. The analysis is entirely automated and is performed by processing the Manuscript through third-party artificial intelligence language models (Anthropic Claude, in the variants Sonnet 4.6, Opus 4.6 and Haiku 4.5). The characteristics and intrinsic limitations of this processing are described in Section 8 of this Document, to which reference is made.

2.3. Categories of works admitted. The Service accepts manuscripts falling within the following categories:

• non-fiction essays and works;
• narrative and fiction works;
• academic theses and dissertations, including Bachelor's, Master's, Italian first- and second-level university Master's programmes, specialisation schools and doctoral research.

2.4. Languages of the Manuscript and the Report. The Manuscript must be written in one of the following languages: Italian, French, English, Spanish. The Report may be generated in any of the same languages, at the User's choice, irrespective of the language of the Manuscript.

2.5. Accepted file formats. The Manuscript must be uploaded in one of the following formats: .md (Markdown), .txt (plain text), .docx (Microsoft Word), .pdf (Adobe Portable Document Format). The Provider does not guarantee correct text extraction from PDF files protected by DRM, scans of paper documents without selectable text, or files with complex layouts (nested tables, embedded images, mathematical formulas in raster mode).

2.6. Size limit. The Manuscript may not exceed 200,000 (two hundred thousand) words. Files exceeding this limit are automatically rejected by the system at upload time.

2.7. Service deliverables. The Report is made available to the User in two ways: (i) full display in the personal area accessible upon authentication and (ii) a PDF file sent as an attachment to an email message at the email address registered by the User.

2.8. Free Trial. The Provider makes available a free assessment of an extract of the Manuscript of a maximum length of 2,500 words, limited to one delivery per email address. The Free Trial creates no obligation of subsequent purchase nor any right to receive a full assessment of the Manuscript.

2.9. Optional bibliographic verification. For non-fiction manuscripts, the User may, on request, activate a verification of the bibliographic references cited, choosing between the Light, Extended and Advanced levels. The verification is carried out on a sample of references of a predetermined size (respectively 50, 150 and 300 references). The characteristics and limitations of bibliographic verification are described in Section 5 of this Document.

Section 3 — Terms of Use

3.1. Access to the Service and registration. Access to the Service requires the creation of an account by means of an email address. Authentication is performed exclusively through a "magic link" (a one-time temporary link sent to the registered email address). No username/password credentials are provided.

3.2. Accuracy of data. The User warrants the accuracy of the data provided at registration and undertakes not to create multiple accounts attributable to the same individual, save for legitimate and declared professional purposes.

3.3. Custody of credentials and responsibility. The User is responsible for the custody of their email address and of access thereto. The Provider is not liable for access to the Service arising from compromise of the User's email account.

3.4. Purchase procedure. The User selects the category of work, uploads the Manuscript, enters the evaluation parameters (language of the Report, any additional options such as bibliographic verification), confirms having read this Document and the Cookie Policy, provides the two express consents required by this Document — namely: (i) consent to the immediate performance and waiver of the right of withdrawal (paragraph 7.2.2); (ii) consent to the processing of the Manuscript by artificial intelligence (paragraph 8.4.1) — makes payment and waits for processing.

3.5. Time of performance. Processing of the Manuscript begins automatically upon confirmation of payment by the Merchant of Record (Section 6). The Report is made available within an indicative time range of between 3 (three) and 10 (ten) minutes from the commencement of processing. Such timeframe is purely indicative: the Provider does not guarantee any predetermined delivery time nor is liable for delays attributable to external factors, such as overload of third-party systems, scheduled maintenance or events of force majeure.

3.6. Subsequent versions of the Manuscript. A User who purchases an assessment for a subsequent version of the same Manuscript (v2, v3, etc.) receives a Report that includes a qualitative comparison section with the previous version, called the "Δ section".

3.7. Price of the Service. The price of each Assessment is set out in detail on the page manuscriptum.ai/pricing and follows a decreasing three-step curve as a function of the number of Assessments cumulatively purchased by the User: the first Assessment applies the base price; the second Assessment applies a fixed discount of one euro vis-à-vis the first; from the third Assessment onwards a second fixed one-euro discount is applied (flat price). The curve does not depend on personal factors of the User: it operates according to the described algorithm, identical for all Users. The pointwise and current values for each step are published on the page manuscriptum.ai/pricing. The optional supplement for bibliographic verification, broken down by level (Light, Extended, Advanced), is also indicated on the same page.

3.8. Currency, VAT and final price. All prices are expressed in euros (EUR) and are inclusive of value added tax applicable in the User's jurisdiction, where due. For Users resident outside the eurozone, the amount is automatically converted into the local currency by the Merchant of Record (Section 6) at the exchange rate in force at the time of the transaction. The final price, inclusive of any supplements and applicable taxes, is summarised to the User on the order confirmation screen prior to finalisation of payment.

3.9. Reservation of the right to modify prices. The Provider reserves the right to modify the prices of the Service at any time. Changes are reflected on the page manuscriptum.ai/pricing and have no retroactive effect on Assessments already purchased. The price applicable to a transaction is that in force on the page manuscriptum.ai/pricing at the time of order confirmation.

3.10. Account deletion. The User may, at any time, request deletion of their account by means of the dedicated function available in the personal area at /account/delete, or by request sent to the contacts indicated in Section 12. Deletion is irreversible and entails the effects described in Section 4 in respect of personal data processing. The User is invited to download their Reports before proceeding with deletion.

Section 4 — Privacy Notice

This Section serves as a privacy notice pursuant to articles 13 and 14 of Regulation (EU) 2016/679 ("GDPR") and art. 13 of Italian Legislative Decree No. 196 of 30 June 2003 ("Italian Privacy Code"), as amended by Legislative Decree No. 101 of 10 August 2018.

4.1 Categories of personal data processed

4.1.1. Data provided directly by the User. Email address (the only data required for the creation of the account); content of the uploaded Manuscript; title of the work; optional contextual notes by the author (up to 700 characters); evaluation parameters selected (category of work, language of the Report, additional options).

4.1.2. Contact data. Email address (required for transmitting the response) and, on a purely optional basis, name and text of the message provided by the User via the contact form. For the creation of the account and the receipt of the Reports, the name is not required: the email address alone is sufficient.

4.1.3. Data collected automatically. IP address, browser type, operating system, pages visited, session duration, browser language (Accept-Language header). These data are collected through Plausible Insights OÜ (Plausible Analytics service), Estonia (EU), in aggregated and anonymous form, and do not allow individual identification of the User.

4.1.4. Session data. Session token (technical cookie) required for authenticating the User in the personal area. The token is stored as a cryptographic hash (SHA-256).

4.1.5. DE/AT trademark verification via off-line IP geolocation — legal basis: legitimate interest. For the sole purpose of protecting the trademark "Manuscriptum Verlag GmbH" owned by a third party in the territories of Germany (DE) and Austria (AT), the Provider performs at first access a check of the User's country of origin from the IP address. The check is carried out exclusively locally, on the Provider's servers, by querying the GeoLite2-Country database supplied by MaxMind, Inc., downloaded once by the Provider from MaxMind's servers under the GeoLite2 EULA licence and subsequently refreshed periodically. The User's IP address is never transmitted to third parties at runtime lookup: the database resides in memory on the Provider's servers and all processing takes place off-line. The IP address is not retained by the Provider beyond the strictly technical time of the served HTTP request. The processing is justified by the legitimate interest of the Provider under art. 6, par. 1, point f) of the GDPR, and is limited exclusively to that purpose (no language detection, no profiling, no marketing). If the IP is found to originate from DE/AT, the Site displays to the User an informational notice regarding the availability of the Service in those territories. The Provider acknowledges by attribution that geolocation relies on MaxMind's GeoLite2 database, used in compliance with the terms of the GeoLite2 EULA licence (https://www.maxmind.com/en/geolite2/eula).

4.1.6. Payment data. The Provider does not collect, access or retain any credit card data, bank account data, PayPal identifiers, or other payment instruments. Payment data are processed exclusively by the Merchant of Record (Section 6), which acts as independent controller for the purposes of transaction management and compliance with international tax obligations. The Provider receives from the Merchant of Record only the following information: confirmation of payment, net payout amount, original transaction currency, transaction identifier, transaction status.

4.2 Purposes and legal basis of processing

4.3 Methods of processing and security measures

4.3.1. Personal data are processed by automated electronic means, with logic strictly related to the indicated purposes and for the time strictly necessary to achieve them.

4.3.2. Adequate technical and organisational security measures are adopted to prevent loss, theft, unlawful or improper use and unauthorised access to the data. Such measures include, by way of example: TLS 1.2+ encrypted connections between browser and server, SHA-256 cryptographic hashing of session tokens, encryption at rest of sensitive data, system access restricted to the Provider only, passwordless authentication (magic link).

4.3.3. The Provider maintains a policy of periodic rotation of cryptographic keys and application secrets and keeps internal documentation of security procedures, including incident response plans.

4.3.4. At-rest encryption of the Manuscript. The Manuscript file uploaded by the User is encrypted at rest on the server disk by means of the authenticated symmetric algorithm Fernet (AES-128-CBC with HMAC-SHA256 authentication), implemented through the cryptography library for Python. The master encryption key is stored exclusively as an environment variable at the hosting provider (Render), separated from the source code and inaccessible through the application container filesystem. Even in the event of unauthorised access to the server disk, the content of the Manuscript remains unreadable without the master key, the rotation of which is performed at least once a year or promptly upon suspected compromise. The same measure applies to the parsed text of the Manuscript generated for the evaluation pipeline. Encryption is applied before writing to disk and decryption takes place exclusively in memory, for the time strictly necessary to execute the evaluation pipeline, with no further persistence of plaintext content.

4.4 Data retention period

4.4-bis User control over personal data

4.4-bis.1. Early deletion at the User's initiative. The User may delete at any time, without having to provide any justification and even immediately upon receipt of the Report — even one second after —, the following data:

(a) the file of the uploaded Manuscript, even before the expiry of the 7-day automatic retention period indicated in paragraph 4.4; (b) the Reports associated with the User's account; (c) the metadata of the Assessments performed; (d) the account in its entirety, with full and irreversible deletion of all personal data.

4.4-bis.2. Self-service deletion tools. Each of the operations referred to in the preceding paragraph is made available from the launch of the Service, in full autonomy of the User, through the functions available in the personal area of the Site (Manuscript page, Report page, /account/delete page for the entire account). The User is not required to obtain prior authorisation from the Provider, nor to justify their choice.

4.4-bis.3. Principle of data ownership. The Provider recognises and reaffirms that personal data, uploaded content (Manuscript, author's notes) and Reports generated belong to the User. The retention periods described in paragraph 4.4 represent operational technical maximums, not minimums: the User may always reduce them, up to full deletion, at any time and with immediate effect.

4.4-bis.4. Extension beyond the GDPR. The rights and options granted to the User by this paragraph exceed what is strictly prescribed by articles 17 and 20 of the GDPR in terms of response times and immediacy of execution: deletion ordered by the User through the self-service functions is effective in real time or within the brief minutes technically necessary for its propagation across the Provider's systems, without waiting the 30 days provided for by the regulation. Save for unforeseen events of a technical nature requiring longer time (for example: database replication anomalies, third-party service outages), in which case the Provider informs the User within 24 (twenty-four) hours of the time required to complete the deletion.

4.5 Recipients of the data and processors

4.5.1. Personal data may be communicated to the entities indicated below, each within the limits of its own purposes and with the safeguards described:

4.5.2. Safeguards applicable to transfers outside the EU. For each processor and independent controller located outside the European Economic Area, the Provider relies on the standard Data Processing Addendum published by the provider on its public portals and accessible online, accepted by click-through adhesion at the time of registration with the relevant provider. Such standard DPA incorporates by reference the Standard Contractual Clauses approved by the European Commission with Implementing Decision (EU) 2021/914 of 4 June 2021, or, for transfers to the United States of America, the provider's participation in the EU-USA Data Privacy Framework in force (where applicable and as declared on the provider's portal). The links to the publicly accessible DPAs of the providers referred to in paragraph 4.5.1 are as follows, subject to any subsequent updates to the URLs by the providers themselves:

• Anthropic, PBC — https://www.anthropic.com/legal/dpa
• Lemon Squeezy Inc. — https://www.lemonsqueezy.com/legal/dpa
• Resend, Inc. — https://resend.com/legal/dpa
• Render Services, Inc. — https://render.com/legal/dpa

The Provider does not retain a signed private copy of such DPAs, as these are standard click-through adhesion agreements, publicly accessible and unilaterally modifiable by the provider with notice to its customers. Users wishing to verify the conditions applicable to a transfer may consult the links above directly; in the event of unavailability or misalignment of the links, the User may contact the Provider at the contacts in Section 12 to obtain the updated reference.

4.5.3. The User may request further information on the safeguards adopted for transfers outside the EU by contacting the Provider at the contacts indicated in Section 12.

4.5.4. Express exclusions. The Provider does not sell, transfer, rent or communicate personal data to third parties for marketing, commercial profiling or behavioural advertising purposes.

4.5.5. Personal data may be communicated to judicial authorities or other public authorities exclusively in fulfilment of legal obligations.

4.6 User rights (articles 15-22 GDPR)

4.6.0. Exercise of rights through the Site's self-service. From the launch of the Service, Manuscriptum makes available to the User tools for the direct exercise of the main GDPR rights — deletion, portability, modification of account data — in the pages of the personal area, without the need for formal request to the Provider and with immediate execution. The list of rights set out below comprehensively covers articles 15-22 of the GDPR; for technically automatable rights — paragraph 4.6.1, letter c (erasure) and letter e (portability) — the User need not even request anything from the Provider, being able to exercise them autonomously; for other rights, the User may contact the Provider at the contacts in Section 12, as provided in paragraph 4.6.2.

4.6.1. The User may exercise at any time the following rights provided for in articles 15-22 of the GDPR:

• right of access (art. 15): obtain confirmation of processing and access their personal data;
• right of rectification (art. 16): obtain the correction of inaccurate data or the integration of incomplete data;
• right to erasure or "right to be forgotten" (art. 17): obtain the erasure of their personal data in the cases provided by law. This right is exercisable directly by the User through the function available at the /account/delete page of the personal area;
• right to restriction of processing (art. 18): obtain restriction of processing in the cases provided by law;
• right to data portability (art. 20): receive their personal data in a structured, commonly used and machine-readable format (JSON). This right is exercisable directly by the User through the function available at the /account/export page of the personal area;
• right to object (art. 21): object to processing based on the legitimate interest of the Provider;
• right to withdraw consent (art. 7.3): withdraw at any time the consent possibly given, without prejudice to the lawfulness of processing based on consent before its withdrawal.

4.6.2. For the exercise of rights not directly activatable in the personal area, the User may contact the Provider at the contacts indicated in Section 12. The Provider responds to the request within 30 days of receipt, extendable by an additional 60 days in case of particular complexity, with reasoned communication to the User.

4.7 Complaint to the Supervisory Authority

4.7.1. Without prejudice to any other administrative or judicial remedy, the User has the right to lodge a complaint with the competent supervisory authority:

Garante per la Protezione dei Dati Personali (Italian Data Protection Authority) Piazza Venezia 11, 00187 Rome Email: protocollo@gpdp.it Certified email (PEC): protocollo@pec.gpdp.it Website: https://www.garanteprivacy.it

4.7.2. Users residing in another European Union Member State may, as an alternative, contact the supervisory authority of their country of habitual residence, pursuant to art. 77 of the GDPR.

4.8 Personal data breaches (articles 33 and 34 GDPR)

4.8.1. In the event of a personal data breach that presents a risk to the rights and freedoms of the User, the Provider notifies the breach to the Italian Data Protection Authority within 72 hours from the moment of becoming aware of it, through the online portal https://servizi.gpdp.it/databreach/s/, pursuant to art. 33 of the GDPR. The notification is digitally signed with a qualified electronic signature and transmitted via certified electronic mail (PEC), in compliance with the Garante Decision of 27 May 2021.

4.8.2. Where the breach presents a high risk to the rights and freedoms of the User, the Provider communicates the breach directly to the affected User, without undue delay, pursuant to art. 34 of the GDPR.

4.8.3. The Provider maintains an internal register of security incidents, accessible to the supervisory authority upon reasoned request.

4.9 Minors

4.9.1. The Service is not directed at minors under the age of 16. This threshold is the Provider's choice and exceeds the minimum set out in art. 2-quinquies of Italian Legislative Decree no. 196 of 30 June 2003, which sets the threshold for autonomous consent of a minor to the processing of personal data at 14 years for Italy. The Provider does not knowingly collect personal data of minors under the age of 16. Should the Provider become aware of having collected data of a minor under 16 without the consent of the parent or guardian, deletion of the data will be carried out as soon as technically possible.

4.10 Profiling and automated decision-making

4.10.1. The Service uses an artificial intelligence system to generate the editorial assessment Report. This processing is entirely automated (see Section 8) and produces a qualitative assessment of the Manuscript with a numerical score.

4.10.2. The Report is informative and advisory in nature. It does not produce legal effects on the User and does not similarly significantly affect them, within the meaning of article 22, paragraph 1, of the GDPR. The Report is not communicated by the Provider to third parties and is not used for binding decisions with respect to the User. The User retains full freedom to make any editorial, academic or professional decision in full autonomy, even at variance with the content of the Report. The Manuscriptum Service does not interact in any way with academic institutions, publishers, literary agents or other entities that may make binding decisions concerning the User. The User is free to disregard it.

4.10.3. The User retains in any event the right, pursuant to article 22, paragraph 3, of the GDPR, to request human intervention by the Provider to express their position and contest the assessment received, by contacting the Provider at the contacts indicated in Section 12.

Section 5 — Disclaimer and limitations of liability

5.1 Legal characterisation: obligation of means

5.1.1. The Manuscriptum Service constitutes an obligation of means (or best-efforts obligation) within the meaning of articles 1176, paragraph 2, and 2236 of the Italian Civil Code, and not an obligation to achieve a specific result. The Provider undertakes to apply the diligence, prudence and skill appropriate to the nature of the Service in the performance of the Assessment, but does not undertake to achieve any specific result.

5.1.2. Express exclusions of result. The use of the Service does not constitute nor guarantee, by way of indicative and non-exhaustive examples:

• publication of the Manuscript by any publisher or publishing house;
• acceptance by literary agents, editorial committees, editorial scouts;
• positive evaluation by thesis supervisors, advisers, academic committees, thesis evaluation committees, doctoral schools or research institutions;
• commercial success, sales increases or public recognition;
• measurable improvement in the quality of the Manuscript following the application of the indications contained in the Report;
• conformity of the Report to the User's subjective expectations.

5.1.3. Burden of proof. In line with article 1218 of the Italian Civil Code and the consolidated case law on obligations of means, a User intending to challenge a breach by the Provider must demonstrate the negligence, imprudence or lack of skill of the Provider in the technical performance of the Service, and not the mere non-achievement of a hoped-for result, which is expressly excluded from the object of the obligation.

5.2 Nature of the Service: what Manuscriptum is not

5.2.1. Manuscriptum is not, and does not replace, in particular:

(a) Scientific peer review. The Service does not evaluate the scientific validity of the content, the correctness of research methods, the reliability of empirical data, the soundness of hypotheses or the reproducibility of results. Authors of academic essays, undergraduate theses, doctoral theses or scientific articles are therefore informed that the Manuscriptum Assessment concerns exclusively the writing and argumentative quality of the text, not its scientific merit.

(b) The judgement of a professional publisher. The decision to publish, reject, request revisions or accept a manuscript rests exclusively with the publisher, the editorial committee or, in the case of theses, with the supervisor and the evaluation committee. Manuscriptum does not opine on the suitability of the Manuscript for publication or on readiness for academic defence. The synthetic judgements expressed in the Report (numerical levels and verdict classes) indicate the qualitative positioning of the Manuscript relative to the reference sample and do not constitute a publication recommendation.

(c) A copy-editing or proofreading service. Manuscriptum does not correct grammatical, spelling, punctuation or formatting errors. It does not rewrite, paraphrase or suggest replacement text.

(d) A fact-checking service. Manuscriptum does not verify the truthfulness of the assertions contained in the Manuscript, the accuracy of the data cited, the correctness of primary sources or the conformity of the content with factual reality.

(e) A plagiarism detection service. Manuscriptum does not verify the originality of the Manuscript against pre-existing works and does not perform textual similarity analysis. Any suspicions of plagiarism must be verified by the User or by the evaluating entity through dedicated tools (by way of example: Turnitin, iThenticate, Compilatio).

(f) A service for detecting AI-generated text. Manuscriptum does not determine whether the Manuscript, or parts thereof, was written by a human being or generated, in whole or in part, by an artificial intelligence system. The Service produces no "AI-likelihood" indicators and does not classify the text as human or synthetic. The authorship of the Manuscript is declared by the User under their own exclusive responsibility.

(g) Legal, tax or medical advice. The Manuscriptum Report constitutes editorial advice of a technical-professional nature, but in no way integrates legal, tax or medical opinion. The Provider is not enrolled in the professional registers of such disciplines and the Service does not replace consultation with regulated professionals for matters of a legal, tax or medical nature potentially addressed in the Manuscript. Use of the Service does not establish any fiduciary or mandate professional relationship in such fields between the Provider and the User.

(h) A tool for assessing the risk of third-party copyright infringement. Textual plagiarism detection referred to in letter (e) is different from the verification of derivation or copyright infringement against pre-existing works, which is not the subject of the Service. The responsibility not to infringe copyright remains with the User.

(i) A quality certification, academic accreditation or qualifying title. The Report does not replace certifications, attestations or accreditations required by universities, publishers, editorial boards, professional registers or other competent bodies. The numerical score and synthetic verdict reflect the Manuscript's positioning relative to the reference sample and do not constitute a formal title of any kind.

(j) A substitute for professional anti-plagiarism checks possibly required by universities or publishers. Universities, publishers and other evaluators commonly use dedicated anti-plagiarism verification tools (by way of example: Turnitin, iThenticate, Compilatio). The Manuscriptum Service does not replace such tools, which remain necessary when required by the evaluator.

5.3 Optional bibliographic verification: limitations

5.3.1. The optional bibliographic verification (available for non-fiction manuscripts) checks the existence, formal consistency and accessibility of the bibliographic references cited in the Manuscript, by way of automated search on web sources and public databases accessible to the Provider.

5.3.2. Bibliographic verification does not guarantee the completeness, substantive correctness or scientific authority of the sources cited. It does not replace bibliographic review conducted by an expert in the disciplinary field. It does not verify the pertinence of the source to the topic addressed nor the correctness of the use of the citation in the text.

5.3.3. Sampling. Where the Manuscript contains a number of bibliographic references exceeding the limit of the selected verification level (Light: 50; Extended: 150; Advanced: 300), verification is conducted on a representative random sample of size equal to the limit. References not included in the sample are not verified.

5.4 Exclusion of liability

5.4.1. Consistent with the regime of obligation of means (paragraph 5.1), the Provider is not liable for editorial, academic, contractual, professional or personal decisions made by the User on the basis of the content of the Report. Each such decision is made by the User in full autonomy and under their exclusive responsibility.

5.4.2. The Provider is in particular not liable for:

(a) direct or indirect damages arising from the use or inability to use the Service; (b) non-publication of the Manuscript, editorial rejection, negative academic outcome, loss of professional or reputational opportunities, moral damage, loss of profit; such instances fall outside the object of the obligation of means (see paragraph 5.1.2); (c) loss of data due to causes not attributable to the Provider; (d) malfunctions, suspensions or interruptions of third-party services, including the providers indicated in paragraph 4.5.1; (e) delays in performance of the Service due to system overload or force majeure.

5.4.3. Quantitative limit of liability. Within the limits permitted by applicable law and without prejudice to the provisions of paragraph 5.4.4 below, the overall liability of the Provider towards the User, for any damage whatsoever arising from use of the Service, is limited to the amount effectively paid for the specific Assessment that is the subject of the dispute. This limit does not apply with respect to the User as consumer in cases of liability for non-performance of essential contractual obligations, of personal injury, or in any other case where the limitation is prohibited by applicable consumer protection law.

5.4.4. Mandatory legal limits. The limitations of liability set out in this Section do not apply in cases of wilful misconduct or gross negligence of the Provider pursuant to article 1229 of the Italian Civil Code, nor in cases where consumer protection legislation imposes mandatory safeguards in favour of the consumer User.

Section 6 — Payment and Merchant of Record (Lemon Squeezy)

6.1. Identification of the Merchant of Record. Payment for the Manuscriptum service is handled by:

Lemon Squeezy Inc. (hereinafter, the "Merchant of Record" or "MoR") 8 The Green, Suite A, Dover, DE 19901 (Wilmington, Delaware, USA) Website: https://www.lemonsqueezy.com Privacy Policy: https://www.lemonsqueezy.com/privacy

6.2. Role of the Merchant of Record. The MoR acts as merchant of record of the Manuscriptum Service vis-à-vis the end User. The MoR is, vis-à-vis the User, autonomously responsible for the following aspects:

(a) issuance of the invoice or receipt in its own name; (b) collection of the price and technical management of payment (credit or debit cards, PayPal and other methods available in the User's jurisdiction); (c) calculation and remittance of taxes applicable in the User's jurisdiction (EU VAT under OSS regime, UK VAT, US state-by-state sales tax, and any other taxes due); (d) handling of payment disputes, chargebacks and technical refunds; (e) compliance with international tax obligations connected to the transaction.

Transparency of redirect to the MoR. The Provider ensures that the User's transition from the cart on the Site to the checkout managed by the Merchant of Record is preceded by visible information about the nature of the redirect and the identity of the MoR, in line with the transparency obligation under art. 49 of the Italian Consumer Code and art. 13 of the GDPR. Such information is conveyed via a transition screen and a visible disclosure on the checkout page (manuscriptum.ai/checkout, technical alias of the Lemon Squeezy domain).

6.3. Role of the Provider. The Provider provides the Service on a continuing basis to the MoR under a reseller agreement. The Provider periodically issues to the MoR an invoice for Assessments effectively delivered in the reference period, qualified as an export of services to a non-EU subject pursuant to article 7-ter of Italian Presidential Decree of 26 October 1972, No. 633 (transaction not subject to Italian VAT).

6.4. Italian fiscal wording. On the electronic invoice transmitted through the Italian Sistema di Interscambio (SDI), the Provider bears the following wording, consistent with SDI operational practices for non-EU transactions:

• Original form, in English (at the express indication of the MoR): VAT 0% / N2.1 — VAT exempt in accordance with art. 7 a 7-septies of Presidential Decree 633/72;
• Italian explanatory form, synthetic: «IVA 0% — codice Natura N2.1: operazione non soggetta ad IVA ai sensi degli artt. da 7 a 7-septies del DPR 26 ottobre 1972, n. 633».

6.5. Privacy of payment data. The Provider does not collect, access or retain credit card data, bank account data or other payment instruments of the User. All payment data are collected, processed and stored by the MoR pursuant to its own privacy policy (https://www.lemonsqueezy.com/privacy). The Provider receives from the MoR only the information indicated in paragraph 4.1.6 of this Document.

6.5-bis. User's tax data for invoicing purposes. Where the User requests the MoR to issue a named invoice, the tax data possibly required — tax identification number, VAT number, business name, billing address, further data required by local regulation — are collected and processed exclusively by the Merchant of Record in the context of checkout procedures. The Provider does not receive, retain or have access to such tax data: invoicing between the Provider and the MoR takes place on a periodic basis and at aggregated volumes (see Section 10), without the Provider ever coming into contact with the tax data of individual end Users.

6.5-ter. Notice for Italian VAT-registered Users — electronic invoicing via SDI. For Italian VAT-registered Users who request electronic invoicing via the Italian Interchange System (SDI) pursuant to art. 1, paragraphs 909-928, of Italian Law No. 205 of 27 December 2017 and subsequent amendments, it is noted that the Merchant of Record (Lemon Squeezy Inc., United States of America) is not an issuer of Italian electronic invoices via SDI. The fiscal document received by the User is the invoice or receipt issued by the MoR in accordance with applicable US and international rules. Italian VAT-registered Users are invited to verify the compatibility of such document with their own accounting and tax deduction obligations before purchasing the Service.

6.6. Tax document for the User. The User receives from the MoR the invoice or receipt valid for tax purposes in their own jurisdiction, containing the applicable tax separately indicated where required by local regulation. The User does not receive any invoice directly from the Provider, consistent with the Merchant of Record model.

6.7. Possible substitution of the Merchant of Record. The Provider reserves the right to substitute the MoR at any time, pursuant to paragraph 11.1.3 lett. a) of this Document, upon prior notice of no less than 30 (thirty) days from the date of entry into force of the substitution, with another compatible Merchant of Record (by way of mere example: Paddle.com Market Limited, United Kingdom). The substitution of the MoR is communicated to the registered User by email notification and update of this Document in the Legal section of the Site; the substitute MoR assumes the same roles and responsibilities as the outgoing MoR vis-à-vis the User.

6.8. Terms of use of the Merchant of Record. Payment is also governed by the terms of service and the privacy policy of the MoR in force at the time of the transaction, available at https://www.lemonsqueezy.com/legal.

Section 7 — Consumer guarantees and right of withdrawal

7.1 Legal guarantees

7.1.1. A User acting as a consumer, as defined in art. 3, paragraph 1, letter a) of Italian Legislative Decree No. 206 of 6 September 2005 (the "Italian Consumer Code"), benefits from the legal guarantees of conformity provided for in articles 128 et seq. of the Italian Consumer Code, within the limits compatible with the nature of the automated digital Service and with the regime of obligation of means described in Section 5. Where the consumer User resides in another European Union Member State, the mandatory guarantees provided by the consumer protection legislation of the country of residence apply in any case, pursuant to art. 6 of Regulation (EC) 593/2008 (Rome I).

7.1.2. Digital services (Italian Legislative Decree 173/2021). In the event of non-conformity of the Service pursuant to articles 135-octies et seq. of the Italian Consumer Code, as introduced by Italian Legislative Decree No. 173 of 4 November 2021 (transposing Directive (EU) 2019/770 on contracts for the supply of digital content and services), the consumer User has the right, alternatively: (a) to the restoration of conformity through re-issuance of the Assessment, where technically possible and proportionate; (b) to a proportional reduction of the price; (c) to termination of the contract with full refund, in accordance with the modalities and within the time limits provided by law.

7.2 Exclusion of the right of withdrawal

7.2.1. Pursuant to art. 59, paragraph 1, letter m) and letter o) of the Italian Consumer Code, in implementation of art. 16, letter m) of Directive 2011/83/EU, the 14-day right of withdrawal is excluded both because the Manuscriptum Service constitutes a service fully performed during the withdrawal period (art. 59 paragraph 1 letter m), and because the Report constitutes digital content supplied on non-material support (art. 59 paragraph 1 letter o), where the performance has begun with the consumer's express consent and with their acknowledgement that they would consequently lose the right of withdrawal.

7.2.2. Before proceeding with payment, the User is required to give express consent to immediate performance of the Service and to the consequent loss of the right of withdrawal, by selecting a dedicated confirmation checkbox, the pre-ticking of which is excluded, in accordance with the implementing guidelines of the Italian Consumer Code.

7.2.3. The text of the consent is as follows:

"I consent to the immediate performance of the Assessment and declare that I waive the right of withdrawal pursuant to article 59, paragraph 1, letter m) and letter o) of the Italian Consumer Code. I acknowledge that Manuscriptum is a digital service with immediate performance and that no refunds are provided once processing of the Manuscript has begun."

7.3 Refund policy

7.3.1. Exclusion of refund after the Assessment is launched. No refunds are provided for Assessments whose technical processing has begun, consistent with the exclusion of the right of withdrawal referred to in paragraph 7.2.

7.3.2. Refund cases. The Provider grants a full refund of the amount paid in the following cases: (a) Service output unreadable or empty Report file; (b) documented technical error rendering the Report substantially unusable; (c) discrepancy between the type of Service purchased and what was actually delivered (by way of example: bibliographic verification level different from the one selected). In other cases of dissatisfaction, the Provider evaluates the individual request based on the documentation provided by the User, within the limits of its own discretion and without this constituting an obligation or precedent in respect of other Users. The provisions of paragraph 7.1 on consumer guarantees remain in any event firm.

7.3.3. Automatic refund for blocking technical error. Where a technical infrastructure error (by way of example: interruption of the external API service, unrecoverable error during processing, non-delivery of the Report for causes attributable to the infrastructure) prevents the generation of the Report, payment is automatically refunded to the User via the Merchant of Record, according to the technical procedures of the latter.

7.4 User obligations and warranties

7.4.1. The User undertakes to:

(a) use the Service in accordance with this Document and applicable law; (b) not upload unlawful, defamatory, obscene content, content infringing third-party rights, or content contrary to public order and morality; (c) not attempt to circumvent the security measures of the Site, to access data of other Users or to interfere with the operation of the Service; (d) not use the Service for purposes other than the editorial assessment of their own Manuscript; (e) not resell, sublicense or make available to third parties for consideration access to the Service.

7.4.2. Warranty of entitlement and indemnification. The User warrants that they are the holder of rights in the Manuscript or are otherwise entitled to its use for the purposes of the Service, and that they do not infringe intellectual or industrial property rights of third parties.

(a) Professional User. A User acting as a professional, within the meaning of art. 3, paragraph 1, letter c) of the Italian Consumer Code, shall hold the Provider harmless from well-founded third-party claims directly arising from breach of the warranty in the introductory sentence, the obligation of defensive management remaining with the User.

(b) Consumer User. With respect to a User acting as a consumer, within the meaning of art. 3, paragraph 1, letter a) of the Italian Consumer Code, the obligation to indemnify under letter (a) applies only in cases of wilful misconduct or gross negligence of the User in the breach of the warranty in the introductory sentence. The direct liability of the consumer User vis-à-vis third-party right holders, under applicable law, remains in any case unaffected. This limitation is consistent with the prohibition of unfair contract terms set out in arts. 33 and 36 of the Italian Consumer Code.

7.4.3. Suspension or closure of the account. In the event of breach of the obligations referred to in paragraphs 7.4.1 and 7.4.2, the Provider adopts the following measures, proportionate to the seriousness of the breach: (a) Written notice. The Provider notifies the User, at the registered email address, of the specific breach contested and grants a deadline of 5 (five) business days to provide observations or remedy. (b) Preventive suspension. In cases of serious breaches, in particular relating to Site security, the commission of criminal offences or fraud, the Provider may immediately suspend the account on a preventive basis, communicating this contextually to the User. Definitive closure is ordered only after the deadline for reply referred to in the preceding letter has expired. (c) Economic effects. For Assessments purchased but not yet started, the Provider proceeds with full refund through the Merchant of Record. For Assessments in progress at the time of suspension, the Provider completes their delivery or, where not possible, proceeds with a pro rata refund. The provisions of paragraphs 7.1 and 7.3 on consumer guarantees and refunds remain in any event firm.

7.5 User rights over the Manuscript and the Report

7.5.1. Manuscript. The User retains full ownership of all intellectual and industrial property rights over the uploaded Manuscript. The upload of the Manuscript does not entail any transfer, licence or assignment of rights to the Provider, save for the limited technical licence referred to in paragraph 7.5.2 below.

7.5.2. Technical licence to the Provider. The Provider obtains a temporary, limited, non-exclusive, non-transferable and gratuitous licence to use the Manuscript, for the sole purpose of providing the Service (automated analysis and generation of the Report). Such licence automatically expires at the moment of deletion of the Manuscript file from the Provider's systems, in the conditions of paragraph 4.4.

7.5.3. Report. The Report generated by the Service is owned by the User who purchased it. The User may use, reproduce and share it without restriction, subject to the prohibition on reselling the Manuscriptum Service referred to in paragraph 7.4.1, letter e), and subject to the User's responsibility for the use of the Report under applicable law, in particular as regards the protection of third-party rights, the prohibition of defamatory or harmful uses, and the prohibition of misleading attribution of the Report by entities other than the Provider.

7.5.4. Platform and methodology. The software, the interface, the evaluation methodology, the scoring models and any other constituent element of the Service remain the exclusive property of the Provider and are protected by applicable intellectual property laws. No provision of this Document grants the User rights over the platform, the source code or the evaluation methodology.

7.6 Alternative Dispute Resolution (ADR)

7.6.1. For disputes of consumer nature, Users resident in the European Union may turn to Alternative Dispute Resolution (ADR) bodies competent by law pursuant to Directive 2013/11/EU, including, in Italy, the bodies registered in the lists maintained by the competent Authorities (Ministry of Economic Development, AGCM, AGCOM, Consob, Bank of Italy). The Provider does not adhere to any specific sector ADR body and resorts to ADR procedures on a voluntary basis, case by case, depending on the nature of the dispute and the availability of competent bodies.

Regulatory currency notice: the ODR platform of the European Commission (previously accessible at https://ec.europa.eu/consumers/odr) was discontinued on 20 July 2025 following the repeal of Regulation (EU) 524/2013 ordered by Regulation (EU) 2024/3228 of 19 December 2024. This Document accordingly updates the previous references.

Section 8 — Processing by artificial intelligence

This Section specifically and dedicatedly describes the modalities of automated processing of the Manuscript, the safeguards of confidentiality, the intrinsic limitations of the technology employed and the regime of User consent. It complements, for the purposes of the transparency due under articles 13 of the GDPR and 49 of the Italian Consumer Code, the information contained in Section 2 (Service) and Section 4 (Privacy).

8.1 Technology provider and transmission of the Manuscript

8.1.1. The processing of the Manuscript is performed by means of artificial intelligence language models provided by Anthropic, PBC (San Francisco, CA, USA), currently in the commercial variants Claude Sonnet 4.6, Claude Opus 4.6 and Claude Haiku 4.5, selected by the Provider according to the category of work and the depth of analysis required. Any update of the versions used, in line with the evolution of the technology provider's catalogue and while keeping unchanged the safeguards of confidentiality and processing under paragraphs 8.2 and 8.3, does not constitute a restrictive modification of the Document within the meaning of paragraph 11.1.3.

8.1.2. The transmission of the Manuscript from the Provider's servers to Anthropic's servers takes place by application programming interface (API) and end-to-end encrypted connection TLS 1.2 or higher version.

8.1.3. Anthropic, PBC acts as processor within the meaning of article 28 of the GDPR, on the basis of a Data Processing Addendum signed by the Provider and the Standard Contractual Clauses approved by the European Commission for transfer of data to the United States of America.

8.2 Confidentiality of the Manuscript and prohibition of training use

8.2.1. Prohibition of use for training. Pursuant to Anthropic's Commercial Terms of Service, section "Data Usage", data transmitted via API are not used for training of the artificial intelligence models, save for explicit customer consent. The Provider has not given and shall not give such consent.

8.2.2. Retention of API data with Anthropic. For processing by artificial intelligence, Anthropic's standard retention terms apply, under which input and output data of API calls are retained for a limited period (typically not exceeding 30 days), exclusively for the purpose of monitoring compliance with Anthropic's Acceptable Use Policies; thereafter, the data are deleted from the provider's systems. The Provider will periodically evaluate the possible adoption of alternative more restrictive retention configurations and will update this paragraph following any modifications.

8.2.3. Local retention of the Manuscript by the Provider. Regardless of the technology provider's policies, the Provider retains the Manuscript file on its own servers for a maximum period of 7 days from the upload date, after which the file is automatically and irreversibly deleted (see paragraph 4.4 of this Section).

8.2.4. Exclusion of transfer or sharing. The Manuscript is in no case transferred, sold, shared with third parties other than the technology provider Anthropic, nor used for purposes other than the provision of the Service requested by the User.

8.3 Intrinsic limitations of artificial intelligence

8.3.1. The Report is generated entirely by an artificial intelligence system. The language models underlying the Service may produce assessments that are inaccurate, incomplete, inconsistent, subject to systematic cognitive distortions (bias) or containing errors commonly referred to as "hallucinations" (assertions that are plausible but do not correspond to factual reality).

8.3.2. The numerical score and the synthetic verdict contained in the Report reflect the processing performed by the artificial intelligence model and not a human opinion or expert verification.

8.3.3. The Provider adopts system calibration measures (reference distribution by category of work, calculation of the z-score, percentile relative to the reference sample) in order to improve the consistency of Assessments over time, but cannot guarantee the absolute accuracy of the contents of the Report nor the absence of biases or errors specific to the technology.

8.3.4. The User is invited to consider the Report as an advisory orientation tool and as a starting point for their own editorial reflection, and not as a definitive verdict on the quality of their work.

8.4 Express User consent to AI processing

8.4.1. At the time of purchase, before proceeding with payment, the User expressly confirms, by means of a dedicated confirmation checkbox the pre-ticking of which is excluded:

(a) having read and understood the content of this Section 8; (b) acknowledging the characteristics and intrinsic limitations of artificial intelligence described in paragraph 8.3; (c) accepting that the Report constitutes an advisory orientation tool, not binding and not substitutive of the judgement of human editorial professionals; (d) accepting the transfer of the Manuscript to the technology provider Anthropic, PBC located in the United States of America, on the conditions and with the safeguards indicated in paragraphs 8.1, 8.2 and 4.5.1-4.5.3 of the Document, in particular the conclusion of the Data Processing Addendum, the adoption of the Standard Contractual Clauses approved by the European Commission and, where applicable, the participation in the EU-USA Data Privacy Framework.

8.4.2. The consent given under this Section is distinct, autonomous and cumulative with the consent to immediate performance and waiver of the right of withdrawal referred to in paragraph 7.2 of this Document. Given the instantaneous nature of Service performance, the withdrawal of consent to artificial intelligence processing takes effect, within the meaning of art. 7, par. 3, of the GDPR, exclusively for processing operations not yet commenced at the time of withdrawal. The lawfulness of processing carried out prior to withdrawal remains unaffected.

8.5 AI Act and transparency

8.5.1. The Provider operates as a deployer of artificial intelligence system within the meaning of Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 (the "AI Act"). The Manuscriptum Service is of a non-interactive nature and produces, as the output of the processing, a Report intended for private and commercial use by the User: the transparency obligations under art. 50 of the AI Act (application date: 2 August 2026) do not appear directly applicable to the Service in its current form.

8.5.2. Notwithstanding the foregoing, in anticipation of the application date and in line with the principle of transparency, the Provider voluntarily adopts, from the first provision of the Service, the following measures:

(a) the PDF Report bears a footnote stating that the document was generated by means of an artificial intelligence system within the meaning of Regulation EU 2024/1689; (b) this Section 8 provides the User with complete information on the technology provider, the modalities of transmission, the intrinsic limitations of AI and the regime of consents; (c) the Provider updates this Document in the event of changes in the AI Act discipline or applicative practice.

Section 9 — Governing law and jurisdiction

9.1. Governing law. This Document and the contractual relationships between the Provider and the User are governed by and interpreted in accordance with Italian law, excluding conflict-of-laws rules. Without prejudice to the foregoing, for the consumer User residing in another EU Member State, the protective provisions of the law of his/her country of habitual residence remain applicable, pursuant to art. 6 of Regulation (EC) 593/2008 (Rome I).

9.2. Jurisdiction. For any dispute relating to the interpretation, performance, modification or termination of this Document, the Court of Larino (CB), Italy, having ordinary territorial jurisdiction over the Provider's operating location, has exclusive jurisdiction. Without prejudice to the foregoing, for the User as consumer the protective rules provided by Italian law (art. 66-bis of the Italian Consumer Code, Legislative Decree 206/2005) and by European Union law (arts. 18-19 of Regulation (EU) 1215/2012) remain applicable, by virtue of which the consumer may bring proceedings, alternatively to the Court of Larino, before the court of the place of his/her residence or domicile.

9.3. Out-of-court dispute resolution. This is without prejudice to the right of the consumer User to resort to Alternative Dispute Resolution (ADR) bodies competent by law pursuant to Directive 2013/11/EU, indicated in paragraph 7.6.1 of this Document, as an out-of-court means of dispute settlement.

Section 10 — Taxes and fiscal treatment

10.1. Value added tax borne by the User. The Merchant of Record (Section 6) calculates and remits value added tax, where due, as well as any other indirect tax applicable in the User's tax residence jurisdiction at the time of payment. The User receives from the Merchant of Record the invoice or receipt valid for tax purposes in their jurisdiction, containing any applicable tax separately indicated where required by local regulation.

10.2. Invoicing from the Provider to the Merchant of Record. The Provider periodically issues an invoice to the Merchant of Record for Assessments delivered in the reference period, qualified as export of services to a non-EU subject pursuant to article 7-ter of Italian Presidential Decree of 26 October 1972, No. 633. The transaction is not subject to Italian VAT. The reverse charge regime does not apply, since these are services rendered to a subject established outside the European Union.

10.3. Absence of direct invoicing from the Provider to the User. The User does not receive any invoice directly from the Provider. The tax document relevant for accounting and tax purposes for the User is the one issued by the Merchant of Record (paragraph 10.1). This setup is a consequence of the Merchant of Record model described in Section 6 and does not entail any limitation of the User's rights.

10.4. Retention of accounting documents. The Provider retains accounting documents relating to transactions with the Merchant of Record for the period provided for by Italian tax legislation (10 years pursuant to article 2220 of the Italian Civil Code and Italian Presidential Decree 600/73).

Section 11 — Modifications of the Document and final provisions

11.1 Modifications of the Document

11.1.1. Right to modify. The Provider reserves the right to modify this Document at any time, for reasons of regulatory adaptation, technical clarification, evolution of the Service, substitution of technology providers, or for other legitimate operational reasons.

11.1.2. Versioning. Each version of the Document is identified by a progressive version number (version 1.0, 1.1, 2.0, etc.) and by the date of last update, indicated at the heading of the Document.

11.1.3. Notification of modifications.

(a) Restrictive modifications of clauses. Modifications that restrictively affect the User's rights — by way of example: increase of liability limitations, substitution of the Merchant of Record, change of jurisdiction, change of the personal data retention period — are communicated to registered Users by email at the address associated with the account, with prior notice of at least 30 (thirty) days from the effective date. In cases of objectively justified urgency (by way of example: binding measures by supervisory authorities, modifications imposed by rules entering into force without transitional period), the prior notice may be reduced to 15 (fifteen) days with express motivation of the urgency in the communication.

(b) Editorial, legal-clarification or regulatory-adaptation modifications. Editorial modifications (correction of typographical errors, reformulation for greater clarity) or regulatory-adaptation modifications (transposition of new legislative provisions or decisions of supervisory authorities) are published on the Site with indication of the new update date, without obligation of individual notification.

11.1.4. Acceptance of modifications.

(a) Restrictive modifications (paragraph 11.1.3, lett. a) — active re-acceptance. For restrictive modifications, upon the User's first login to the personal area after the effective date, an express notification with a summary of the modifications and a link to the updated text of the Document is displayed, and the User is asked to provide acceptance confirmation by means of a dedicated checkbox the pre-ticking of which is excluded, bearing the wording "I have read and accept the modifications entered into force on [effective date]". In the absence of confirmation, the Provider applies a soft block on checkout for new purchases of the Service, on the understanding that Assessments already purchased remain regulated by the version of the Document in force at the time of the order pursuant to paragraph 11.1.5 below. The User retains full access to the functions of the personal area concerning their data and Reports (consultation, export, deletion). A User who does not intend to accept the modifications may cease use of the Service and request deletion of their account pursuant to paragraph 3.10, without penalty.

(b) Editorial, legal-clarification or regulatory-adaptation modifications (paragraph 11.1.3, lett. b) — continued use. For modifications of an editorial or regulatory-adaptation nature, continued use of the Service after the effective date constitutes acceptance of the new provisions, on the understanding that the User retains the right to cease use of the Service and request deletion of their account pursuant to paragraph 3.10, without penalty.

11.1.5. Temporal effect of modifications. Modifications have no retroactive effect on Assessments already purchased and not yet performed at the time of modification, which remain governed by the version of the Document in force at the time of the order.

11.2 Final provisions

11.2.1. Severability / Partial invalidity. Any nullity, ineffectiveness or invalidity of one or more clauses of this Document does not entail the nullity, ineffectiveness or invalidity of the remaining clauses, which retain full validity and effect. Any clauses affected by nullity shall be interpreted or replaced, to the extent permitted by law, so as to preserve as much as possible the intent of the parties.

11.2.2. No tacit waiver. Failure to exercise, or delay in the exercise by the Provider, of any right or faculty provided by this Document does not constitute waiver of such right or faculty, nor does it preclude its subsequent exercise.

11.2.3. Entire agreement. This Document, together with the Cookie Policy available separately in the Legal section of the Site, constitutes the entire agreement between the Provider and the User in relation to use of the Manuscriptum Service, and prevails over any previous understanding, communication or agreement, written or oral, between the parties, save, for the consumer User, the relevance of the pre-contractual statements of the Provider that have determined the User's consent to the purchase.

11.2.4. Languages of the Document. This Document is drafted in Italian. Versions in French, English and Spanish are made available on the Site for the benefit of Users who do not read Italian. In the event of interpretative discrepancy between the Italian version and the translations, the Italian version prevails. The application of the provisions for the protection of the consumer User residing in another EU Member State, as provided by the law of the country of habitual residence, pursuant to art. 6 of Regulation (EC) 593/2008 (Rome I), remains unaffected.

11.2.5. Communications. All communications between the Provider and the User take place ordinarily by email at the address registered by the User at registration, except where the law requires specific forms for acts of a judicial nature. For communications addressed to the Provider, the address is that indicated in Section 12.

11.2.6. Force majeure. Neither party is liable for failure to perform or delay in performing its obligations where this depends on events of force majeure or fortuitous events, understood as unforeseeable, unavoidable events outside the reasonable control of the affected party. Such events include, by way of non-exhaustive example: interruptions or malfunctions of the third-party technology providers indicated in paragraph 4.5.1; computer attacks, intrusions or attempted compromises of systems; natural catastrophic events; international sanctions or governmental restrictions preventing access to the API services used. The affected party shall notify the other of the force majeure event without unjustified delay, indicating the measures adopted to limit its effects.

11.2.7. Survival of clauses. The following clauses of this Document survive termination of the contractual relationship, for whatever reason: (a) personal data processing and retention periods (Section 4); (b) limitations of liability and exclusions (Section 5); (c) warranty of entitlement and indemnification by the User (paragraph 7.4.2); (d) intellectual property rights of the Provider over the platform and methodology (paragraph 7.5.4); (e) governing law and jurisdiction (Section 9); (f) retention of accounting documents (paragraph 10.4). These clauses continue to produce effects for the time provided by applicable law or by the Document, even after termination of the Service or deletion of the User's account.

Section 12 — Provider identification and contact details

This Section, expressly referenced in paragraph 1.1, forms an integral part of the Document and contains the complete identification details and contact information of the Provider of the Manuscriptum service.

12.1. Identity of the Provider. The owner and provider of the Manuscriptum service (hereinafter, in the Document, "Provider" or "Service Provider") is:

[PROVIDER NAME] Natural person carrying on a professional activity under the Italian Partita IVA regime, regime forfettario startup for VAT-registered professionals, pursuant to art. 1, paragraphs 54-89, Law No. 190 of 23 December 2014, as amended. Operating address: [PROVIDER ADDRESS] Italian VAT number: [PROVIDER VAT NUMBER] General email: info@manuscriptum.ai Certified email (PEC): manuscriptum.ai@pec.it

12.2. Communications with the Provider. For communications of a legal, administrative, contractual nature and those relating to personal data processing, Users may contact the Provider at the email addresses indicated in paragraph 12.1 above, or through the dedicated form available at manuscriptum.ai/contact. For formal communications or communications with legal effects (by way of example: formal notices, contestations, service of process), the use of the certified email address manuscriptum.ai@pec.it is recommended.

12.3. Exercise of User rights. The methods for exercising User rights regarding personal data processing (articles 15-22 GDPR) are described in Section 4.6 of this Document; for technically automatable rights, the dedicated pages of the personal area (/account/delete and /account/export) allow direct exercise without the need for a formal request to the Provider.